Rokoko's offering unlocks the talent of millions of emerging creators that need fast, easy, and affordable animation tools.

Our tools are designed for independent creators whilst being adopted by some of the world’s largest animation studios, like Netflix, Sony, or Disney.

From the heart of Copenhagen, where it began, to our colleagues back in Athens and all the way across the USA, we all echo Rokoko’s calling - to empower the storytellers of tomorrow.

None of this would be possible without the humans behind Rokoko.

Creative, driven, and passionate about what we do, every day we stand by our mission and we’re looking for talented teammates that can join us to build creative tools within art, entertainment, film, research, education, or health.

We collaborate with top-tier game, film, AR/VR, and VFX producers as well as thousands of creators that make unique content.

Dare to join us too, we’d love to have you.

🎯What's the role about...

As Rokoko is growing its Customer Success team where Customer Support plays the core foundation - we are looking to hire a customer-centric Customer Support Manager to cater to our growing customer base and help us improve our Customer Support offering.

🔥You’ll do well in this role if you...

• Meet and exceed key Customer Support Metrics regularly; a first response time of < 10 mins and CSAT of 95%+.
  
• Put the customer first in all your interactions.
• Respond to questions about our products/ services quickly and accurately, but also looking to expand within the role to become knowledgeable about technical requirements of our products.
• Share customer-centric values within the team and externally.
  
• Be the voice of the customer by tracking and documenting incoming support requests and championing the same internally - more so towards the Product Team.
  
• Respond to 1st (and time-giving; 2nd) line Customer Support queries.
  
• Assist and collaborate with the rest of the Customer Support team in increasing operational efficiency and automation.
• Collaborate with Sales, Supply Chain, Product team to efficiently resolve customer queries and provide excellent service.
• Maintain Rokoko’s internal and external knowledge bank.
  
• Provide support to Rokoko’s Community on Discord, Facebook, Instagram, Twitter, etc.

🕵️ We’re keen to meet someone who...

• Has more than 1 or 2 years experience in a 1st & 2nd line Customer Support position in a SaaS scale-up.
  
• Has worked with help desk software like Zendesk, Intercom, JIRA, and CRM like Hubspot.
  
• Carries a genuine customer-centric mindset and drive to go above and beyond.
  
• Demonstrates experience in bringing improvements to your team and/or workplace.
  
• Has excellent communication skills and a strong command over the English language: both written and spoken.
  
• Possess problem-solving skills; with a desire to get to the bottom of issues.

🤘 You rock if...

• You have experience working in 3D content creator software such as Maya, 3DS Max, Blender, iClone, and Cinema4D and/or 3D engines such as Unity and Unreal.

❤️ Rokoko perks and benefits

• Work with an international team of 70+ talented individuals and a rare opportunity to work with professional motion capture/or other ESP.
• Fantastic office location in the heart of Athens.
• Work-life balance - we want you to win both at work and in life.
• Quarterly education fund program.
• Health insurance.
• Company fun runs - we love sporty outdoor activities from casual runs to marathons.
• Regular social gatherings, both psychically and digitally.
• A quite unique opportunity to join Rokoko at the most exciting scale-up phase. We offer a steep learning curve and an ambitious work environment.

✨ Check us out

2021 has been an unprecedented year for us at Rokoko. We've grown across teams and have welcomed 50+ talented people among our teams.

We've launched a new generation of the industry's favorite mocap suit, the Smartsuit Pro II.

We've seen first-hand our mission to make motion capture widely accessible demonstrated in the many works of our talented community, using our tools as a vessel to push boundaries of digital artistry.

In 2022 we launched Rokoko Video our Free AI motion capture and with 2023 just around the corner, we are so excited for what’s to come!

Let’s make 2023 even greater, together.

Thirsty for more?

Browse our Instagram stories and posts on Twitter, LinkedIn, Facebook, and TikTok. and join our community of 3D artists, VFX experts, and game devs on Discord.

Pst...and check some of our user stories here

Rokoko is an equal opportunity employer, therefore we do not select candidates based on sex or gender identity, mental disability or physical disability, religion, age, national origin or ethnicity, sexual orientation, marital status, veteran status, or parental status.

At Rokoko, we breathe diversity and creativity. Whatever your path or background is, however you express or identify yourself, join us and let’s get things in motion.